Answer: Please register your complaint by emailing support@psofsweden.com, please include pictures of the faulty product, as well as your order number. 

If the defect is not covered by the guarantees of the right to make a complaint, we have the right to not accept the complaint.

You can read here about guarantees here. 

In case of a defect, we will primarily replace the defective or broken product, if the product has been sold out, an exchange for an equivalent product or a value check will be offered. The guarantee for goods only covers original manufacturing defects, and thus not defects that occur during or after a change in the product's function and appearance, such as upgrading or other configuration of the product. Each individual case is assessed separately based on the condition of the product. Your order confirmation is valid as a warranty.

You must make a reclaim within a "reasonable time" after discovering a fault with the product. We recommend that you reclaim as soon as possible and at the latest within 60 days after the defect has been discovered.

PS of Sweden provides a 12-month warranty on leather products and we do our utmost to guarantee that the products are free from possible manufacturing defects.

Manufacturing defects include seams and adhesives on the products. Please note that the warranty does not cover normal wear and tear. The warranty also does not cover damage to any part of the product caused by misuse, lack of care, negligence, accident, fire, water or failure to follow care instructions. The warranty applies if the damage is attributable to a manufacturing defect.

Pearls, crystals, rivets and other decorations on, for example, headbands are fragile and if the decoration breaks, this cannot be considered a defect on the product and cannot be claimed.

When the advertised item has been returned and checked, you as a customer will be compensated in accordance with the current consumer protection law. PS of Sweden reserves the right to refuse a complaint if the product does not prove to be faulty according to the current consumer protection law.

Does it apply to leather?
Keep in mind that leather is a natural material which means that it always has more or less structure in its appearance. Differences in structure and appearance in a leather product are not to be regarded as a defect and thus not as a reason for replacement or complaint. Remember that horses are big animals and if the leather is put under a lot of pressure it will break no matter how good the quality is. 

Does it apply to pearls, crystals, rivets and other decoration ?
For example on headbands is only for decoration. This decoration is fragile and if the decoration breaks, this can not be considered a defect in the product and can not be complained about.