How do I make a return?

  • Answer:  When buying from PS of Sweden's website you always have the right to change your mind within 30-days of receiving the product. 

    Please note: A return is considered valid if the product remains unused, retains all original tags, is returned in its original packaging including any protective wrapping or packaging provided with the product, and is correctly registered for return. 

    Please note that if the returned product is not in mint condition, has signs of use, is dirty, or is missing tags or its original packaging, a fee of €30/£30/$30 will be charged to cover dry cleaning and handling costs.

    Here is how you make a correct return

    1. Register your return here
    2. Log in with your order number and email address.
    3. Follow the steps and register your return. 
    4. Use the same bag or box in which you received your order.
    5. Download the return shipping label and stick on over the old label. Include your return receipt. 
    6. For international orders (outside EU) you need to fill in a return customs invoice. Attach two on the parcel and one to give to the UPS access point when you submit it. 
    7. Hand in the package to your nearest UPS access point. Save your submission receipt.

    After we have received and processed your return, a refund will be made. You have the opportunity to choose between two options for reimbursement: either in the form of a gift card with free return cost or directly to your bank account.

    Return shipping costs:
    49 SEK: Sweden
    €15: Germany
    €20: Rest of Europe
    €21: Rest of World
    £20: UK
    $25: USA

    Non-Collected Package:
    Your package must be collected within 7 days from the notification you receive from your pickup location. If you do not collect the package within the specified time, it will be returned to PS of Sweden, and you will be charged €35/ £35/ $35 for return shipping, handling, and processing fees.

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