Answer: Depending on what has happened to your product, you as a customer have a right to make a complaint regarding purchases made with us via our website. This applies when presented proof of purchase from our website is held. Following on if it is a product you bought from a retailer, you would need to get in contact with them. We are following the Swedish Konsumentverket's regulations and rules. A product defect should always be found within 6 months from purchase.

Regarding leather products:
Keep in mind that leather is a natural material which means that it always has more or less structure in its appearance. Differences in structure and appearance in a leather product are not to be regarded as a defect and thus not as a reason for replacement or complaint.

Regarding pearls, crystals, rivets, and other decorations:
For example on our headbands, the details are only for decoration. This decoration is fragile and if the decoration breaks, this can not be considered a defect in the product and can not be raised as an issue.

Regarding sizes:
We are happy to help you choose the right size but can not guarantee a perfect fit.

Regarding colors:
Note that the perceived color of the screen may differ from the actual product depending on the settings you have on your screen.

Force majeure
In the event of war, natural disaster, industrial action, government decisions, non-delivery of subcontractors, costly circumstances, and similar events beyond our control which could not be reasonably foreseen, which affect agreements entered into and commitments on our part, and which cause us can not keep the said agreement/commitment, such event shall form the basis for PS of Sweden to be released from our obligations to fulfill the said agreement.

If you want to raise a complaint regarding a product to us, please contact us in our contact form at the bottom to the right. Choose the option "complaint" and we will help you answer your case as soon as we can!