Are you trying to use the discount code when ordering already discounted items?
A discount code cannot be combined with other promotions or offers or when ordering items that are already on sale.

Did you receive the discount code via email?
If there is a link in the email, please click on it.

If there is no link or it doesn't work, have you tried entering the code manually?
To avoid errors, you can copy the code and paste it. Please note that all discount codes are case-sensitive.