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FAQ
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Returns & Complaints
How do I make a return?
How much does it cost to return?
Return Policy
Return - TheHORSElet
How do I file a complaint?
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Order & Payment
Where can I find my order number?
Payment solutions
I want to change / add items to my order, is it possible?
I would like to cancel my order, is there any possibility?
My discount code does not work. What should I do?
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Your Bridle Expert
Can I buy spare parts for my bridle?
What size of the bridle should I buy for my horse?
Do you buy the throatlatch separately, and if so why?
Can I combine different sizes in the bridle parts?
Can I compete with your bridles?
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Product Guide
Care instructions
Size guide Clothes
Size guide Saddle Pads
Size guide Bridles
Size guide Reins
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Shipping & Delivery
What are the shipping costs?
Do I have to pay customs and if so - how much?
Where is my package?
How long is the delivery time?
Track my package
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Other Important Questions
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I am a retailer and have questions
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